Customer Support

Windrock customer support can be reached by phone, e-mail and on our web page. You will find that a human being answers the phone and 95% of the time will resolve your problem on the same phone call. If you own one of our monitoring systems, we will call the system by modem and resolve the problems, in most instances, without costly travel and labor charges. Saving you time and money. We do not and will not leave your questions or concerns unanswered. Give us a call or e-mail us about our extended service support.

Key Benefits

• Immediate response
• Real people not answering machines
  
• Lower cost to you
  
• Capabilities

Modem Support

We service our Online systems by a phone call to the modem installed our our system. Customers can also transfer data to a Customer Service Representative for assistance in data interpretation and trouble shooting.

Design Engineers

You have direct access to the engineers that "designed the hardware" and "wrote the software". The people that put the Quality in the product.

The Many Ways to Reach Windrock.

Phone, FAX, e-mail, Modem, Web site, snail mail, or fill out our Product Inquiry Form.

* Remote Customer Support #1 (use only if instructed by Windrock customer support)
* Remote Customer Support #2 (use only if instructed by Windrock customer support)

PLEASE READ!! This link will take you to a download which will allow a Windrock customer support person to view and manipulate your computer's desktop. Only use this link if you are in contact with customer support and have been instructed to do so. This will load a small program on your computer and has been certified virus free. Please view the program site that follows for more information.

 

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